Call us: 0800 800 336

Why choose us?

We are experts at providing high quality customer service.

We encourage all new prospective clients to visit us in person, so that we can demonstrate our systems and staff.

Our staff are our biggest asset and the key to our superior customer service.

What makes us better?

The one thing that makes a contact centre great, is good staff. At The Call Centre we don’t compromise on the staff we employ, and we don’t employ many so-called ‘experienced’ call centre staff, simply because they don’t have the qualities, expertise, or professionalism that we require.

Our service levels and answer times exceed the normal NZ standards by quite some margin. What’s more, we are happy to back our service promise through a formal Service Level Agreement.

As a result of our low staff turnover, the knowledge that our staff develop is maintained for the benefit of our clients and their customers. With an average tenure of over 5.5 years, our staff are extremely knowledgeable!

Our strength is that we don’t ‘blend’ our services. Our staff know that their mission is quite simply to provide ‘knock your socks off’, personalised, inbound customer service. We don’t deviate from that by providing outbound telemarketing services to simply generate additional revenue.

Our technology combined with our staff skill sets provides us with the ability to deliver outcomes that most contact centres cannot.

The Call Centre provides customised, flexible inbound call centre services. Supporting a wide range of businesses and their specific needs, NZ wide.

Demonstrating Our ExpertiseClient’s Engagement of Our Services

The suppliers of marketing technology to one of the largest Australasian fast-food chains came to us, having exhausted the search in Australia. Our mission was to provide 1st-level triage for counter staff in NZ and Australia, to log the reported technology issues into their system, and to resolve a significant number of enquiries at first point of call.

This client has now been with us for 9 years.

An existing New Zealand-based client with a significant national network in Australia had also failed to find an Australian contact centre with the ability to accurately and consistently field and transfer calls to various locations throughout Australia. They asked if we could deliver. We nailed that requirement within a few weeks.

This client has now been with us for 8 years.

Outsource your requirements for:

Clients that have never outsourced before, are often concerned that their customer service experience is going to be diminished.  And here’s what we have done…

  • We have taken quite difficult assignments on, where comprehensive product /service knowledge must be delivered at the first point of call and from a zero-knowledge base amongst our team.
  • We have used our technology and meshed this with our client’s technology, to provide a seamless transition.  The result has been positive feedback from Day One.
  • We demonstrate our expertise through our call stats, with 82% of interactions answered in under 20 seconds.
  • It is our ability to merge technology, consistently deliver an entrenched service ethic, along with employing quality, smart staff, that stands us apart.

Our contact centre offers a 24 x7,  365 days a year service.  We never close, providing continuous, uninterrupted support to your business.

Our Key Business Metrics

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clients currently supported from SME’s through to Govt agencies.

0 k+

inbound interactions effectively handled each year.

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of interactions answered in under 20 seconds.

0 ½ years

average period of time our staff remain in our work family.

We have developed an unsurpassed reputation for reliability, particularly for companies that have mission-critical support needs.

Our clients have learned that The Call Centre simply does what it says it will do. We manage, escalate and control the calls and ensure that your promise to your customer is met.

Your reputation matters to us…and it’s our job to protect it.

The Call Centre provides customised, flexible inbound call centre services. Supporting a wide range of businesses and their specific needs, NZ wide.

Our Google Reviews

The Call Centre
Excellent
5.0
Based on 18 reviews
review us on
Mariko Jibiki
We’ve been outsourcing our call handling to The Call Centre, and I couldn’t be more pleased with their service. They consistently demonstrate a customer-focused approach, treating each call with the same care and attention as if it were their own agency. Communication is always prompt, and their cost is very reasonable. I’ve already recommended The Call Centre to another company, and I do so with full confidence. A reliable and professional call center partner.
Kate Couling
Rory and his team are efficient, helpful and effective. They have taken a load off our shoulders managing our of of hours service and we appreciate everything they do!
Niall Heeran
A wonderful bunch of people who are the first point of contact for all our customers 24 hours a day. Since 2010 John, Julie & Rory have been a wonderful help to our business. Super thanks to the dedicated after hours team also : -)
Ian Spice
The TAB NZ worked with The Call Centre for 2 years and the service they have provided was excellent without exception. Nothing was ever a problem for them including those exceptional events we encountered. I would recommend The Call Centre Ltd
Justine Boot
We changed to The Call Centre after nearly 20 years of using the same provider and John and his team have now looked after us for 3 years. Our 24hr/7 day requirements are more complex than most and John and his team have always managed to accomodate these very efficiently (and with humour when required). Any small glitches have always been resolved quickly and easily. A great New Zealand company!
Parent Help
Over 15 yeas fantastic service. Wonderful staff who take great care of our clients. Highly recommend.
AL DICKMAN
I can't recommend 'The Call Centre' highly enough. Having monitored calls on behalf of a client and called them myself as a 'mystery shopper' I've had nothing but good experiences with them. They fully deserve 5 star reviews.
Richard Gardner
We have used The Call Centre for a number of years and they have provided a very reliable and professional service. Highly recommend them.
Proven Systems Ltd
"We have had the pleasure of having The Call Centre as the front door to DVS Home Ventilation for the past 4 years. It took us a long time and a lot of frustration to finally find a call centre that offered great customer service to our clients. They really do treat our business as if it were theirs. In short the Call Centre crew are brilliant" Peter Roberts, Director, DVS
David Johnson
The Call Centre has looked after our after hour calls for a number of years and has done an excellent job. This allows our Real Estate Agents/Salespersons to keep in touch with their clients even while our office is closed.
Anna Fulljames
We have been a client for 8 years now and highly recommend The Call Centre service to anyone
Samuel
We have worked with The Call Centre for many years now and our business has always had a really high standard of service from them. Excellent value for money!
Renee Telfer
We only receive the best from the staff at The Call Centre. They handle our 0800 number phone calls and our clients always receive professional service and we receive prompt messages.
Russell Poole
The Call Centre have provided their services to our organisation for over 12 years. As well as providing great service they have been an active particant in enhancing our customers experiences over this time.
Richard Cooper
I have had the pleasure of working with The Call Centre since I started work with my current employer, I have found that The Call Centre Staff and Management are professional, reliable and offer a fantastic service at a great price.Nothing is too difficult, no amount of short notice too much of a problem. It means my After Hours/Public Holidays/Emergency Shutdowns or Xmas staff parties don’t leave me with hundreds of missed calls and angry members.As the contracts manager for my organisation I pride myself on selecting the right fit for the organisation, and so far I could not fault the services provided.
Luke Brodie
Our customers say that 'The Call Centre' is very helpful! We've had good feedback since changing to the call centre, keep it up!
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