A leading NZ contact centre, helping you to service, acquire and retain customers.

The Call Centre can handle all your service calls, sales enquiries, out-of-hours calls, technical support, online bookings… and more.

By outsourcing your customer service and call handling to us, the benefits to your business are immediate. We’ll take care of your customers, giving you the freedom to focus on growing your business.

Our contact centre offers a 24 x7, 365 days a year service. We never close, providing continuous, uninterrupted support to your business.

We’re accountable and care about your business!

We are small enough that we are able to ‘care’ about your business.
Receiving unwavering focus, utilising our considerable management expertise of the highest order.
If we find something amiss we will address it with you immediately, it won’t be swept under the carpet by a faceless call centre CSR. At every step of the way you will have the attention of our expert management team. If there is an issue with us, the buck stops with me.

value driven

Our guiding philosophy is that we should be adding value to our client’s business.

Expert Team

Inbound call centre, answering service, or full 'value-add' service. Our expert team is here to help.

system flexibility

The agile nature of our business and flexibility of our systems, enables us to consider outcomes that go beyond the competition.

inbound service focus

We are focused purely on providing the best inbound customer experience possible.

Providing customised & flexible call centre services

We make it our mission to provide the highest quality contact centre services, for a diverse range of business needs. Our highly-trained, motivated staff will be available to your business around the clock.

Our Key Business Metrics

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clients currently supported from SME’s through to Govt agencies.

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inbound interactions effectively handled each year.

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of interactions answered in under 20 seconds.

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in business, fully family owned and operated, local NZ contact centre.

Our Google Reviews

Excellent

The Call Centre

5.0

Based on 17 reviews

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Mariko Jibiki

We’ve been outsourcing our call handling to The Call Centre, and I couldn’t be more pleased with their service. They consistently demonstrate a customer-focused approach, treating each call with the same care and attention as if it were their own agency. Communication is always prompt, and their cost is very reasonable. I’ve already recommended The Call Centre to another company, and I do so with full confidence. A reliable and professional call center partner.

Kate Couling

Rory and his team are efficient, helpful and effective. They have taken a load off our shoulders managing our of of hours service and we appreciate everything they do!

Niall Heeran

A wonderful bunch of people who are the first point of contact for all our customers 24 hours a day. Since 2010 John, Julie & Rory have been a wonderful help to our business. Super thanks to the dedicated after hours team also : -)

Ian Spice

The TAB NZ worked with The Call Centre for 2 years and the service they have provided was excellent without exception. Nothing was ever a problem for them including those exceptional events we encountered. I would recommend The Call Centre Ltd

Justine Boot

We changed to The Call Centre after nearly 20 years of using the same provider and John and his team have now looked after us for 3 years. Our 24hr/7 day requirements are more complex than most and John and his team have always managed to accomodate these very efficiently (and with humour when required). Any small glitches have always been resolved quickly and easily. A great New Zealand company!

Parent Help

Over 15 yeas fantastic service. Wonderful staff who take great care of our clients. Highly recommend.

AL DICKMAN

I can't recommend 'The Call Centre' highly enough. Having monitored calls on behalf of a client and called them myself as a 'mystery shopper' I've had nothing but good experiences with them. They fully deserve 5 star reviews.

Richard Gardner

We have used The Call Centre for a number of years and they have provided a very reliable and professional service. Highly recommend them.

Proven Systems Ltd

"We have had the pleasure of having The Call Centre as the front door to DVS Home Ventilation for the past 4 years. It took us a long time and a lot of frustration to finally find a call centre that offered great customer service to our clients. They really do treat our business as if it were theirs. In short the Call Centre crew are brilliant" Peter Roberts, Director, DVS

David Johnson

The Call Centre has looked after our after hour calls for a number of years and has done an excellent job. This allows our Real Estate Agents/Salespersons to keep in touch with their clients even while our office is closed.

Anna Fulljames

We have been a client for 8 years now and highly recommend The Call Centre service to anyone

Samuel

We have worked with The Call Centre for many years now and our business has always had a really high standard of service from them. Excellent value for money!

Renee Telfer

We only receive the best from the staff at The Call Centre. They handle our 0800 number phone calls and our clients always receive professional service and we receive prompt messages.

Russell Poole

The Call Centre have provided their services to our organisation for over 12 years. As well as providing great service they have been an active particant in enhancing our customers experiences over this time.

Luke Brodie

Our customers say that 'The Call Centre' is very helpful! We've had good feedback since changing to the call centre, keep it up!

Watch Peter's Video Testimonial

We had problems with getting a decent front door to our company. We tried 2- 3 different call centres, and now use The Call Centre. They now handle our service calls, sales enquiries, and deal with our in-house staff. We now couldn’t have a better front door to our company, and highly recommend them.

Peter Roberts

Managing Dir. DVS NZ

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