Call us: 0800 800 336

We're a leading NZ Call Centre, helping you to service, acquire and retain customers.

The Call Centre can handle all your service calls, sales enquiries, out-of-hours calls, technical support, online bookings… and more.

By outsourcing your customer service and call handling to us, the benefits to your business are immediate. We’ll take care of your customers, giving you the freedom to focus on growing your business.

We’re accountable and care about your business!

value driven

Our guiding philosophy is that we should be adding value to our client’s business.​

Expert Team

Inbound call centre, answering service, or full 'value-add' service. The expert team at The Call Centre is here to help you.

system flexibility

The agile nature of our business and flexibility of our systems, enables us the ability to consider outcomes that go beyond the competition.

inbound service focus

We are focused purely on providing the best inbound customer experience possible.

Customised, flexible inbound and outbound call centre services

At The Call Centre we make it our mission to provide the highest quality contact centre services, for a diverse range of business needs. Our highly-trained, motivated staff will be available to your business around the clock.

Client's Testimonial

We had problems with getting a decent front door to our company. We tried 2- 3 different call centres, and now use The Call Centre. They now handle our service calls, sales enquiries, and deal with our in-house staff. We now couldn’t have a better front door to our company, and highly recommend them.

Peter Roberts

Managing Dir. DVS NZ

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Our Google Reviews

The Call Centre
Based on 16 reviews
review us on
Niall Heeran
A wonderful bunch of people who are the first point of contact for all our customers 24 hours a day. Since 2010 John, Julie & Rory have been a wonderful help to our business. Super thanks to the dedicated after hours team also : -)
Ian Spice
The TAB NZ worked with The Call Centre for 2 years and the service they have provided was excellent without exception. Nothing was ever a problem for them including those exceptional events we encountered. I would recommend The Call Centre Ltd
Justine Boot
We changed to The Call Centre after nearly 20 years of using the same provider and John and his team have now looked after us for 3 years. Our 24hr/7 day requirements are more complex than most and John and his team have always managed to accomodate these very efficiently (and with humour when required). Any small glitches have always been resolved quickly and easily. A great New Zealand company!
Parent Help
Over 15 yeas fantastic service. Wonderful staff who take great care of our clients. Highly recommend.
I can't recommend 'The Call Centre' highly enough. Having monitored calls on behalf of a client and called them myself as a 'mystery shopper' I've had nothing but good experiences with them. They fully deserve 5 star reviews.
Richard Gardner
We have used The Call Centre for a number of years and they have provided a very reliable and professional service. Highly recommend them.
Proven Systems Ltd
"We have had the pleasure of having The Call Centre as the front door to DVS Home Ventilation for the past 4 years. It took us a long time and a lot of frustration to finally find a call centre that offered great customer service to our clients. They really do treat our business as if it were theirs. In short the Call Centre crew are brilliant" Peter Roberts, Director, DVS
David Johnson
The Call Centre has looked after our after hour calls for a number of years and has done an excellent job. This allows our Real Estate Agents/Salespersons to keep in touch with their clients even while our office is closed.
Anna Fulljames
We have been a client for 8 years now and highly recommend The Call Centre service to anyone
We have worked with The Call Centre for many years now and our business has always had a really high standard of service from them. Excellent value for money!
Renee Telfer
We only receive the best from the staff at The Call Centre. They handle our 0800 number phone calls and our clients always receive professional service and we receive prompt messages.
Russell Poole
The Call Centre have provided their services to our organisation for over 12 years. As well as providing great service they have been an active particant in enhancing our customers experiences over this time.
Richard Cooper
I have had the pleasure of working with The Call Centre since I started work with my current employer, I have found that The Call Centre Staff and Management are professional, reliable and offer a fantastic service at a great price.Nothing is too difficult, no amount of short notice too much of a problem. It means my After Hours/Public Holidays/Emergency Shutdowns or Xmas staff parties don’t leave me with hundreds of missed calls and angry members.As the contracts manager for my organisation I pride myself on selecting the right fit for the organisation, and so far I could not fault the services provided.
Luke Brodie
Our customers say that 'The Call Centre' is very helpful! We've had good feedback since changing to the call centre, keep it up!