Property & Facilities Maintenance Service
Taking your calls 24x7, 365 days a year
Our Backend Systems Ensure We Provide A Quality Service
At The Call Centre we take great pride in providing a professional, consistent, high-quality service.
As part of maintaining our standard of service, we have implemented several internal systems and processes.
When it comes to property and facilities management, every call matters — whether it’s during business hours or at 2 a.m. That’s where we come in.
At The Call Centre, we act as your dedicated first point of contact for all property and facilities maintenance issues. Our team is available 24×7, 365 days a year to make sure no call is missed, no client or tenant is left waiting, and every issue is handled quickly and professionally.
We can take care of the entire process:
- Initial Call or Email Capture: We answer calls and emails almost immediately, gathering all necessary details from landlords, tenants, customers, or staff.
- Job Logging: We can log and record the request directly in your CRM or service management system or build this out in our own platform — no double handling required.
- Work Coordination: We triage, escalate and dispatch jobs to your preferred contractors according to your stipulated processes and guidelines.
- Follow-Through to Resolution: We keep track of progress and close the loop, ensuring you and your customers are informed every step of the way.
Our service is flexible — we can manage calls:
- During Business Hours to free up your internal staff for higher-value tasks.
- After Hours, Weekends & Holidays to ensure round-the-clock coverage and fast response to urgent issues.
With us as your property & facilities maintenance contact centre, you will:
- Reduce downtime
- Improve customer satisfaction, and
- Make sure every issue is handled quickly and
…all without adding extra pressure to your team.
Why Our Clients Choose Us
- Consistent, Professional Service – Your callers always get a calm, capable response.
- Ability to Utilise Your Systems – We can work inside your existing CRM or job management platform for seamless handovers, or we can build this out within our own system.
- Scalable & Reliable – From one site to hundreds, we scale with your business.
“We’ve been outsourcing our call handling to The Call Centre, and I couldn’t be more pleased with their service. They consistently demonstrate a customer-focused approach, treating each call with the same care and attention as if it were their own agency. Communication is always prompt, and their cost is very reasonable. I’ve already recommended The Call Centre to another company, and I do so with full confidence. A reliable and professional call center partner”
Mariko Jibiki
We support clients with our property and facilities service in NZ & Australia; both small & large sized clients.
We provide a fully customised service, tailored to meet your specific property & facilities requirements.
We provide a superior call centre service, with our performance metrics demonstrating our expertise.
We’ve developed quality in-house systems to ensure we deliver a timely, cost-effective and quality service.
