Testimonials

Read about what makes The Call Centre so exceptional

Our Google Reviews

Excellent

The Call Centre

5.0

Based on 17 reviews

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Mariko Jibiki

We’ve been outsourcing our call handling to The Call Centre, and I couldn’t be more pleased with their service. They consistently demonstrate a customer-focused approach, treating each call with the same care and attention as if it were their own agency. Communication is always prompt, and their cost is very reasonable. I’ve already recommended The Call Centre to another company, and I do so with full confidence. A reliable and professional call center partner.

Kate Couling

Rory and his team are efficient, helpful and effective. They have taken a load off our shoulders managing our of of hours service and we appreciate everything they do!

Niall Heeran

A wonderful bunch of people who are the first point of contact for all our customers 24 hours a day. Since 2010 John, Julie & Rory have been a wonderful help to our business. Super thanks to the dedicated after hours team also : -)

Ian Spice

The TAB NZ worked with The Call Centre for 2 years and the service they have provided was excellent without exception. Nothing was ever a problem for them including those exceptional events we encountered. I would recommend The Call Centre Ltd

Justine Boot

We changed to The Call Centre after nearly 20 years of using the same provider and John and his team have now looked after us for 3 years. Our 24hr/7 day requirements are more complex than most and John and his team have always managed to accomodate these very efficiently (and with humour when required). Any small glitches have always been resolved quickly and easily. A great New Zealand company!

Parent Help

Over 15 yeas fantastic service. Wonderful staff who take great care of our clients. Highly recommend.

AL DICKMAN

I can't recommend 'The Call Centre' highly enough. Having monitored calls on behalf of a client and called them myself as a 'mystery shopper' I've had nothing but good experiences with them. They fully deserve 5 star reviews.

Richard Gardner

We have used The Call Centre for a number of years and they have provided a very reliable and professional service. Highly recommend them.

Proven Systems Ltd

"We have had the pleasure of having The Call Centre as the front door to DVS Home Ventilation for the past 4 years. It took us a long time and a lot of frustration to finally find a call centre that offered great customer service to our clients. They really do treat our business as if it were theirs. In short the Call Centre crew are brilliant" Peter Roberts, Director, DVS

David Johnson

The Call Centre has looked after our after hour calls for a number of years and has done an excellent job. This allows our Real Estate Agents/Salespersons to keep in touch with their clients even while our office is closed.

Anna Fulljames

We have been a client for 8 years now and highly recommend The Call Centre service to anyone

Samuel

We have worked with The Call Centre for many years now and our business has always had a really high standard of service from them. Excellent value for money!

Renee Telfer

We only receive the best from the staff at The Call Centre. They handle our 0800 number phone calls and our clients always receive professional service and we receive prompt messages.

Russell Poole

The Call Centre have provided their services to our organisation for over 12 years. As well as providing great service they have been an active particant in enhancing our customers experiences over this time.

Luke Brodie

Our customers say that 'The Call Centre' is very helpful! We've had good feedback since changing to the call centre, keep it up!

Other Client Testimonials

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The best front door this company has ever had.

Peter Roberts

Managing director, DVS NZ

To deliver the service so well, The Call Centre has worked hard to establish a high level of understanding of the department’s business…

Ian Imrie

national advisor, Department of conservation

When I purchased Pegasus Rental Cars earlier this year and realized that their after-hours call centre wasn’t cutting the mustard I asked my manager to contact John Sheehan at The Call Centre to set up a new service as soon as possible. I knew from my past relationship with John and The Call Centre that I was putting my trust in the right people to look after our overflow and after-hours needs. We haven’t been disappointed, the setup up was smooth and efficient and they have provided us with a great service since we moved to them.

Adam Parore

Managing director, Pegasus rental cars

While we were introduced to The Call Centre somewhat by accident it was a fortuitous contact for us. Our motto is ‘personal, friendly, efficient and localised service”. John and his team have gloved in perfectly, not only covering our “down times” but emergency backup as has been required on some occasion. Now they are to grips with our operation it is a combined process fine-tuning and extending our co-operation. We will speak to anyone requiring more detail or confirmation of how we operate with The Call Centre.

George Aker

General Manager, Sun City Taxis

Testimonials

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