Call us: 0800 800 336

Our Contact Centre Services

Helping you to service, acquire and retain customers

Call Answering Service (24x7)

We offer a comprehensive call answering service for all our clients, with our service providing support 24 x7, 365 days a year. With this extensive level of support, it ensures that we can provide ultimate call coverage for our clients, regardless of their industry, service requirements, and operating hours.

Multi Channel Support Service

Our contact centre extends beyond handling phone-based interactions, to include the receipt and handling of emails, online chats, SMS texts. Being a full contact centre, we can receive and respond to support requests on your behalf, from a wide range of digital and phone-based channels.

The Call Centre provides customised, flexible inbound call centre services. Supporting a wide range of businesses and their specific needs, NZ wide.

Customer Service Help Desk

Our capabilities extend beyond the standard call answering service.

As your virtual “Help Desk’ all calls from your customers and clients will be handled and directed in a manner that will be part of our service agreement.

Our virtual Help Desk service can include, and not be limited to:

“We changed to The Call Centre after nearly 20 years of using the same provider and John and his team have now looked after us for 3 years. Our 24hr/7 day requirements are more complex than most and John and his team have always managed to accommodate these very efficiently (and with humour when required). Any small glitches have always been resolved quickly and easily. A great New Zealand company!”

Justine Boot

We service and support clients NZ & Australia wide; both small & large sized clients, across many industries. 

We provide a fully customised service, tailored to meet your specific business requirements.

We provide a superior call centre service, with our performance metrics demonstrating our expertise.

We encourage new clients to visit our contact centre, to talk about their business and see our team in action.

Our Google Reviews

The Call Centre
Excellent
5.0
Based on 18 reviews
review us on
Mariko Jibiki
We’ve been outsourcing our call handling to The Call Centre, and I couldn’t be more pleased with their service. They consistently demonstrate a customer-focused approach, treating each call with the same care and attention as if it were their own agency. Communication is always prompt, and their cost is very reasonable. I’ve already recommended The Call Centre to another company, and I do so with full confidence. A reliable and professional call center partner.
Kate Couling
Rory and his team are efficient, helpful and effective. They have taken a load off our shoulders managing our of of hours service and we appreciate everything they do!
Niall Heeran
A wonderful bunch of people who are the first point of contact for all our customers 24 hours a day. Since 2010 John, Julie & Rory have been a wonderful help to our business. Super thanks to the dedicated after hours team also : -)
Ian Spice
The TAB NZ worked with The Call Centre for 2 years and the service they have provided was excellent without exception. Nothing was ever a problem for them including those exceptional events we encountered. I would recommend The Call Centre Ltd
Justine Boot
We changed to The Call Centre after nearly 20 years of using the same provider and John and his team have now looked after us for 3 years. Our 24hr/7 day requirements are more complex than most and John and his team have always managed to accomodate these very efficiently (and with humour when required). Any small glitches have always been resolved quickly and easily. A great New Zealand company!
Parent Help
Over 15 yeas fantastic service. Wonderful staff who take great care of our clients. Highly recommend.
AL DICKMAN
I can't recommend 'The Call Centre' highly enough. Having monitored calls on behalf of a client and called them myself as a 'mystery shopper' I've had nothing but good experiences with them. They fully deserve 5 star reviews.
Richard Gardner
We have used The Call Centre for a number of years and they have provided a very reliable and professional service. Highly recommend them.
Proven Systems Ltd
"We have had the pleasure of having The Call Centre as the front door to DVS Home Ventilation for the past 4 years. It took us a long time and a lot of frustration to finally find a call centre that offered great customer service to our clients. They really do treat our business as if it were theirs. In short the Call Centre crew are brilliant" Peter Roberts, Director, DVS
David Johnson
The Call Centre has looked after our after hour calls for a number of years and has done an excellent job. This allows our Real Estate Agents/Salespersons to keep in touch with their clients even while our office is closed.
Anna Fulljames
We have been a client for 8 years now and highly recommend The Call Centre service to anyone
Samuel
We have worked with The Call Centre for many years now and our business has always had a really high standard of service from them. Excellent value for money!
Renee Telfer
We only receive the best from the staff at The Call Centre. They handle our 0800 number phone calls and our clients always receive professional service and we receive prompt messages.
Russell Poole
The Call Centre have provided their services to our organisation for over 12 years. As well as providing great service they have been an active particant in enhancing our customers experiences over this time.
Richard Cooper
I have had the pleasure of working with The Call Centre since I started work with my current employer, I have found that The Call Centre Staff and Management are professional, reliable and offer a fantastic service at a great price.Nothing is too difficult, no amount of short notice too much of a problem. It means my After Hours/Public Holidays/Emergency Shutdowns or Xmas staff parties don’t leave me with hundreds of missed calls and angry members.As the contracts manager for my organisation I pride myself on selecting the right fit for the organisation, and so far I could not fault the services provided.
Luke Brodie
Our customers say that 'The Call Centre' is very helpful! We've had good feedback since changing to the call centre, keep it up!
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